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quarta-feira, 26 de junho de 2013

Customer Support Engineer RA - Radio Controller (BTS/BSC) (v763417)


Main purpose of the role and key responsibilities: 

Provides operational support to the Customer Care Team: 
- Acts as Case Owner for all BTS technical support issues raised by the customer.
- Provides technical assistance to the regional care managers to provide local support to customers. 
- Participates in regular review meetings with the customers.
- Responsible for follow-up investigation and resolution of BTS PRONTO’s with the BTS PL. - Provide emergency call-out support as required.
- Supports operations services such as traffic rehomes, network retunes, and feature activations as required. 

Provides additional BTS Technical Support to customers:

- Weekly rotations in the 24/7 on-call helpdesk, troubleshooting problems after-hours in the customer networks. Customer and Partner support for BTS implementation and software maintenance:
- Provides local support to our partners and customers in the planning and execution of network expansions.
- Provides local support to our partners and customers in the planning and execution of BTS SW maintenance.


Requirements:
BSc Electronics and Communications Engineering, Electrical engineering or equivalent - 2 years experience in BTS equipment implementation and technical support.
- 3 years experience working with GSM including understanding of BTS, BSC, MSC, and SGSN network elements


Personal Attributes: 
Strong knowledge and experience in Care Services and customer interface. Good communication, management, and leadership skills. Self motivated well-organized individual who can prioritize work and handle multiple tasks. Ability to interact with a variety of people and work well with others in a fast paced environment. Strong customer communication skills. Ability to work and learn independently.


Oportunidade - Multinacional da área de Telecom



ENGENHEIRO DE PROJETOS - CAMAÇARI

Formação: Engenharia Mecânica, Mecatrônica  Produção ou Eletrônica Química com Pós graduação / MBA (desejável )


Perfil Técnico: execução técnica e interface com stakeholders para projetos de start up operacional de equipamentos e novos produtos.
Idiomas: inglês intermediário
Informática: excel, word, power point, MS Project, sistema de gestão (SAP)

Responsabilidades:
Engenheiro responsável pelo planejamento e execução de projetos para operacionalizar o lançamento de novos produtos e/ou transferência de SKUs entre plantas, bem como projetos de melhoria do potencial instalado. Plano Diretor: Engenheiro responsável pela gestão de projetos relacionados ao Plano Diretor, acompanhamento de utilização do potencial instalado e estudos de aumento de capacidade e terceirização. Engenheiro responsável pelo startup de equipamentos.

Remuneração: Salário compatível com mercado + Benefícios.

Interessados cadastrar o currículo no site da talento: www.talentobahia.com.br